What is included with support & updates?

Support and updates includes:

  • Access to the latest version of the module you purchased 
  • Support tickets for any bugs or issues
  • Help with questions you have on how the system works

What support & updates does not include:

  • Updating your Magento or WordPress site or updating our rental module, if you want us to do that for you please contact us for pricing
  • We do not provide support for localhost environments
  • Customizations
  • Fixing issues or conflicts with other Magento or WordPress extensions, plugins or modules. If another extension conflicts, we will analyze it for a few minutes, and if there is a quick fix we will do it, but if not you will need pay for additional developer time at our hourly rates if you wish us to code an integration
  • Fixing theme or template conflicts – we do provide best effort help though, but if it’s because of a special module the theme uses (like one page checkout or ajax add to cart) extra billed time may be necessary
  • Phone support & live training

We can help you with the issues above like fixing a conflict with some other extension, design themes, and phone support but it is billed hourly.

Category: Service & Support

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We will be closed January 4 - March 11, 2024. You can still order but for any installs or support tickets please expect a delayed response

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