Support and updates includes:
- Access to the latest version of the module you purchased
- Support tickets for any bugs or issues
- Help with questions you have on how the system works
What support & updates does not include:
- Updating your Magento or WordPress site or updating our rental module, if you want us to do that for you please contact us for pricing
- We do not provide support for localhost environments
- Customizations
- Fixing issues or conflicts with other Magento or WordPress extensions, plugins or modules. If another extension conflicts, we will analyze it for a few minutes, and if there is a quick fix we will do it, but if not you will need pay for additional developer time at our hourly rates if you wish us to code an integration
- Fixing theme or template conflicts – we do provide best effort help though, but if it’s because of a special module the theme uses (like one page checkout or ajax add to cart) extra billed time may be necessary
- Phone support & live training
We can help you with the issues above like fixing a conflict with some other extension, design themes, and phone support but it is billed hourly.
← FAQs
