FAQs About Online Booking Software

Credit Cards (2)

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SSL may seem difficult to setup, but it’s really quite easy. Don’t fall for companies that charges lots of money to setup SSL. You will need a few things to setup SSL:

  1. An SSL certificate. SSL certificates do not need to be that expensive. The cheap $10/year ones are just fine, and offer the same level of encryption as even the $699/year ones do. If you pay lots of money, you are just paying for the name brand appeal of having say a “Verisign” branded SSL certificate.
  2. A CSR or Certificate Signing Request generated from your web host. If you are hosting with us, you can go to your cpanel > ssl/tls manager to generate your CSR. Then you can copy and paste it to the place where you buy your SSL. if the SSL place asks for server type, choose cpanel from the drop down choices, or Apache if cpanel is not available as an option.

Where can you get SSL certificates? Our personal favorite is http://www.namecheap.com/ssl-certificates.aspx the Comodo and Geotrust $9 – $10 a year ones are fine.

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To accept credit cards online you will need a Merchant Account and a Internet Payment Gateway.

A Merchant Account is basically the same thing as a bank account, except usually it is a temporary storage of your funds until it is deposited into your normal bank account.

An Internet Payment Gateway is the place that does the online transaction. They will verify the credit card of your client, make sure it has funds, and usually do a quick fraud check.

We offer merchant accounts and internet payment gateway accounts via our partner Merchant Focus.

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Features (1)

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Yes you can. A multi-store means you have multiple store-fronts, domain names, and even design templates however they all share the same installation of our rental software. You might have something like:

Store 1  |  mystore.com     |  Catalog of cameras

Store 2  |  mystore2.com  |  Catalog of sporting equipment

Each store can also have a default language and currency attached to it.

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General Usage Guide (1)

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Setup of your rental booking software is very quick. We can have your rental system installed the same day after purchase.

After purchase you will receive a download link and license generator link to download your rental booking software Magento extension.

If you want us to set it up for you and host it, we can do so on our fast web hosting server.

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Inventory (1)

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Yes our rental booking software works with barcodes and rfid tags.

Both barcodes and rfid tags do similar things. They track a unit of inventory by a serial number. So say you have 5 of the same camera but you want to track each separately rather than use quantity based tracking. You could assign each a serial number in our rental system like camera_001, camera_002, camera_003, camera_004, and camera_005 where “camera” is the unique identifier or SKU of your product.

Now when you go to check-out and check-in products you can input in our rental system the serial number. To input it you either start typing the first few numbers, or use your barcode or rfid tag scanner and it will output it to the screen.

We have a screencast showing more information about how rental inventory tracking works and using our system with barcodes or rfid tags.

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License (3)

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A license entitles you to use our rental system, or other Magento module for one Magento installation. We can license a domain name or ip address. Some Magento stores run multiple stores from the same admin panel using the multi-store feature – this is fine and not against our license. You can also have licensed your dev server. You may not however purchase our extension and use it in multiple installations of Magento that are all live stores.

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Yes we do. You can receive a 10% discount on your 2nd license purchase, and 20% discount on 3+ licenses.

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No you are not limited you can have UNLIMITED numbers of products, categories, or admins no catches or strings attached.

Both our regular and pro license does not limit adding rental products, categories, or administrator logins. This is a big advantage to using our rental booking software when you compare us to the other systems available. Most other rental systems limit how many products, categories, or admins you can have, and usually charge you more for having them.

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Magento (2)

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Magento Community Edition is a free open source shopping cart, it does not cost anything. Our Rental Booking System is a extension for Magento shopping cart that adds on all the features that are needed for rentals. This gives you many advantages. First you can not only rent products, but also sell them if you want to. Second, Magento has a huge user base so there are lots of other extensions, templates, and developers that can enhance your store.

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Our rental booking software runs as a module / extension for Magento. This means that we have extended the core functionality of the Magento E-commerce shopping cart so that it can handle rentals.

There are many other Magento modules / extensions available besides our rental booking software extension. These Magento extensions do things like integrate social networks, payment systems, shipping systems, customer relationship management systems, and many other features that would take too long to list here.

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Pricing (1)

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We list out all of our pricing on our pricing page. The pricing listed there is the real final price. You can choose either our fixed price, or monthly leased plan.

Our rental system is a plug-in to the free and open source Magento Community Edition. There is no licensing cost or extra fee to use it. So to know your monthly or yearly cost, you have:

  • License fee for Sales Igniter Rental System (basic is $499) – lifetime license
  • Your web hosting cost. You may host with us ($25/month or $250/year) or with your preferred Magento compatible web host. Your web host is what holds your files and runs our rental system. If you use our monthly leased this is already included in the monthly price.
  • Decide if you want to subscribe to updates/support after the included free support/update time (3 months with basic, 1 year with pro / ultimate). This cost $199/year if you choose to continue. This is completely optional and not required. If you use our monthly leased this is already included in the monthly price.
  • If you accept credit cards online directly (and not via Paypal) then you will want to get a merchant account. This is the same for any online business and not a fee collected by us. Typically these start around $25/month and they will collect a % on each transaction.

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Programming Customization (2)

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We do not provide custom development services. Having a good Magento developer to help you customize or manage your site is a great idea if you want to go beyond the included functionality of our module. You can also use a developer to enhance your site, change around the design, apply security patches, do upgrades, etc.

Developers usually charge by the hour or project. If by the hour – they can use a time tracking tool like upwork.com or Time Doctor. To price your project first make a detailed description called a request for proposal of what you need, add screenshots marked up if possible using a screenshot markup tool like Awesome screenshot.com or similar. After your initial project is done other work you can usually just pay them by the hour to do what you need.

Important note: Make sure your developer does customizations for your rental system without changing the core files so that your rental module can be upgraded easily. For more info please see our programming guidelines.

Here are a few resources:

1. Paul Ryazanov Email: paul.ryazanov@gmail.com skype: pavel.ryazanov / p: 415-992-7667 reasonable rates and has good references from clients.

2. Samuel Verdier Email: samuel.verdier1212@gmail.com Skype: samuel.verdier1212 Magento and Zend PHP Certified developer from France.

3. Post your project to Upwork. Make sure to choose Magento Certified Developers or highly rated Magento developers with good experience: https://www.upwork.com/ don’t just hire the cheapest one make sure they have good feedback and specialize in Magento. Good developers in developing countries are around $16 – $40/hour and developers in USA or similar will be around $40 – $150/hour.

3. You can also find over 100+ Magento certified partners here: Magento Partners Directory

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Yes. Our rental system is 100% open source and you are free to modify it as you wish. If you hire a developer look for a Magento developer. Magento is PHP / MySQL based. We have a small programming guide available, and it should be made very clear to your developer not to modify directly the rental system source code, rather to use a local module so that if you want to upgrade your rental system later your custom changes will not be overwritten. Magento is very developer friendly in this regard and it’s possible to do modifications and keep them seperate.

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Service & Support (1)

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If you purchase our regular license you get 3 months of updates and support included. With pro and ultimate you get 1 year. After that support & updates is $250/year for our rental module and for the RFQ module it is $125/year. Support and updates includes:

  • Access to the latest version of the module you purchased (rental system or rfq module)
  • Support tickets for any bugs or issues
  • Help with questions you have on how the system works

What support & updates does not include:

  • We do not provide support for localhost environments, you must provide us ftp access
  • Customizations
  • Fixing issues or conflicts with other Magento extensions or modules. If another extension conflicts, we will analyze it for a few minutes, and if there is a quick fix we will do it, but if not you will need to hire a developer to help you.
  • Fixing theme or template conflicts – we do provide best effort help though, but if it’s because of a special module the theme uses (like one page checkout or ajax add to cart) extra billed time may be necessary
  • Phone support & live training

We can help you with the issues above like fixing a conflict with some other extension, design themes, and phone support but it is billed hourly.

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Theme & Design (3)

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Yes. Most templates/themes (95%) work out of the box just fine. Included with support/updates is up to 1/2 hour of time to help you get your theme working if it doesn’t out of the box. Theme issues that may need extra time are:

1) ajax add to cart modules (usually these can be turned off if not compatible, but many already work with no changes)

2) Some themes add homepage featured products and these are hardcoded to use a simple product price rather than a call to the magento getPrice(). If changes are needed for this beyond the included 1/2 hour it would need to be billed

3) Some themes remove default Magento functionality from the product page (bad programming techniques). Most themes do not, but if yours does it may need customization time to fix.

Our rental module has been installed into a variety of themes including Plaza Themes, Ultimo, and many from Theme Forest without issue. If we find any themes that are not compatible because they are very poorly coded we will list them here.

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The basic theme included with the regular package can be seen below. This has some banners added to it, categories, and products. It also has some content in the CMS for the homepage.

Magento Basic Theme With Products

Here is how the basic theme looks with no products or categories:

Magento Basic Theme Rental System

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Included with the Pro or Ultimate package is a Pro theme.

You can view a list of available pro themes here for Magento 1.x: http://www.venustheme.com/theme/category/magento-1-9-2/ or for Magento 2.x they are here: http://www.venustheme.com/theme/category/magento-2-4/ Please let us know the theme you want.

If you pay for professional installation we will install the theme for you, if not we will send you the theme files. As an alternative with professional installation you can also have us install a theme from http://themeforest.net/category/ecommerce/magento you will have to purchase  the theme (usually around $80 – $90) and send us the files.

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Web Hosting (4)

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Magento 2 has different web hosting requirements than Magento 1.9. Usually value priced web host will not provide the performance needed to host a Magento website. We recommend a Magento specialized web host. We offer this service, or you can try Nexcess or Mage Mojo. Higher priced Host Gator or Siteground plans will also work as long as you get SSH access.

Please do not use Amazon AWS or similar unless you have a lot of experience setting up servers – we do not include install to Amazon AWS in our install package.

Hosting Requirements:

  • PHP 5.6+
  • MySQL 5.6+
  • PHP extensions: bc-math, curl, gd / ImageMagick 6.3.7 (or later), intl, mbstring, mcrypt, mhash, openssl, PDO/MySQL, SimpleXML, soap, xml, xsl, zip, json, iconv
  • It is highly recommended to use a web host that gives you shell / ssh access

More info: http://devdocs.magento.com/guides/v2.0/install-gde/system-requirements-2.0-tech.html

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DNS is the domain name server for your domain name. This points your domain name to use a certain server to host your website. To update your DNS you go to where you registered your domain name (for example GoDaddy, Network Solutions, Namecheap, etc.) and login. After logging in there should be a place to manage your domain name. From there edit the nameservers for your domain. Our nameservers are:

ns1.itwebexperts.com
ns2.itwebexperts.com

After that please let us know what domain name you set to use our web hosting so we can make sure it’s setup. You can add it yourself if you want in cpanel > parked domains. If you want your Magento site to use your domain name set it in system > configuration > web > unsecure url and secure url section. Here are a couple youtube videos for popular registrars:
How To update GoDaddy DNS
How To update Network Solutions DNS

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To run our rental software the requirements are basically the same as they are to run Magento. Here are what they are:

  • PHP 5.3+
  • MySQL
  • Ioncube loader for PHP
  • PHP Extensions needed: PDO_MySQL, simplexml, mcrypt, hash, GD, DOM, iconv, curl

Please note that low cost hosting providers may not provide good speed – try our hosting, Nexcess, or a higher priced Host Gator or Siteground plan.

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SSL may seem difficult to setup, but it’s really quite easy. Don’t fall for companies that charges lots of money to setup SSL. You will need a few things to setup SSL:

  1. An SSL certificate. SSL certificates do not need to be that expensive. The cheap $10/year ones are just fine, and offer the same level of encryption as even the $699/year ones do. If you pay lots of money, you are just paying for the name brand appeal of having say a “Verisign” branded SSL certificate.
  2. A CSR or Certificate Signing Request generated from your web host. If you are hosting with us, you can go to your cpanel > ssl/tls manager to generate your CSR. Then you can copy and paste it to the place where you buy your SSL. if the SSL place asks for server type, choose cpanel from the drop down choices, or Apache if cpanel is not available as an option.

Where can you get SSL certificates? Our personal favorite is http://www.namecheap.com/ssl-certificates.aspx the Comodo and Geotrust $9 – $10 a year ones are fine.

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