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Service & Support

If you purchase a license you get 3 months of updates and support included. After that support & updates is $149/3 months or $299/year. Support and updates includes:

  • Access to the latest version of the module you purchased 
  • Support tickets for any bugs or issues
  • Help with questions you have on how the system works

What support & updates does not include:

  • Updating your Magento site or updating our rental module, if you want us to do that for you please contact us for pricing
  • We do not provide support for localhost environments, you must provide us ftp access
  • Customizations
  • Fixing issues or conflicts with other Magento extensions or modules. If another extension conflicts, we will analyze it for a few minutes, and if there is a quick fix we will do it, but if not you will need to hire a developer to help you.
  • Fixing theme or template conflicts – we do provide best effort help though, but if it’s because of a special module the theme uses (like one page checkout or ajax add to cart) extra billed time may be necessary
  • Phone support & live training

We can help you with the issues above like fixing a conflict with some other extension, design themes, and phone support but it is billed hourly.


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← FAQs


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