SI Live Chat & AI Chatbot for Shopify
Answer shoppers yourself, or let the AI answer from your own store
SI Live Chat & AI Chatbot puts a chat widget on your store and an inbox in your Shopify admin. The AI Chatbot stays off until you turn it on, answers from your products, pages and policies, and your team can take over any chat.
Free for a small store, with room for AI and your team
Every plan has the widget, the inbox and the AI Chatbot. Plans differ in chats, AI chats, team size and how much the AI can read.
Free
$0a month
No charge
- 50 chats a month
- 3 AI chats a month
- 1 team member
- 30 days of history
- 25 answers, 10 web pages and 3 files for the AI
- Team replies reach the shopper in the chat only
Pro
Recommended$9.99a month
or $99.99 a year
- Unlimited chats a month
- 100 AI chats a month
- 2 team members
- Extra team members $3.50 a month each
- History as long as you choose
- Your own AI key
- 200 answers, 2 websites, 500 web pages and 20 files
- 90-day free trial
Ultimate
$19.99a month
or $199.99 a year
- Everything in Pro
- 200 AI chats a month
- 5 team members
- Extra team members $3.50 a month each
- Unlimited answers, 10 websites, 5,000 web pages and 100 files
- Added websites can be read daily
- 90-day free trial
Ultimate + Help Desk
$29.99a month
or $299.99 a year
- Everything in Ultimate
- Unlimited team members
- Tickets with teams, priorities and types
- SLAs, macros, merge and auto-close
- A ticket form and a My tickets page
- Ticket reports and CSV
- 90-day free trial
Paid monthly plans pay 5 cents each up to your spending limit, $20 every 30 days by default. Yearly plans and trials can buy packs of 100 for $5. On Free, the AI pauses until the 1st. A monthly safety limit on AI cost also applies. Your own AI key is never counted. Each trial includes 10 AI chats in total. Prices are in US dollars, and Shopify bills them with your Shopify invoice.
One inbox for your team and the AI, inside Shopify
You see what the AI said, who the customer is and what they bought, without leaving your admin.
A demo furniture store: the AI Chatbot answers, and a person can step in at any point.
Answer while they’re still on the page
A shopper with a question won’t wait for an email. Most questions already have an answer on your own store.
A contact form
- Shoppers leave before you reply
- The same questions answered again and again
- Nothing to help at night
- No idea what the customer already bought
With SI Live Chat & AI Chatbot
- A person answers, or the AI does when nobody is online
- The AI answers from your products, pages and policies
- Routing and office hours decide who gets each chat
- Orders sit next to the chat
Six steps to your first answered chat
Turn on the chat in your theme
The Live chat app embed puts the widget on your store.
Choose how the chat looks
Your colors, your texts and where it sits.
Decide who answers, and when
Office hours and routing.
Add your knowledge
Products sync by themselves, starting the first night. Add answers, web pages and files.
Switch on the AI Chatbot
Try a test question, then pick how long it waits before it steps in.
Answer in the inbox
Take over from the AI, and hand back with a click.
An AI that only knows your store
It answers from what you give it, says it is AI, and hands over when a person is needed.
Answers from your store
Products, pages, policies, blogs, collections and FAQ metaobjects, plus your own questions and answers.
Websites and documents
Add other websites, single pages and files (DOCX, TXT, MD or CSV), within your plan.
You choose when it steps in
Off, 30 seconds, 1 minute, 2 or 5 minutes.
A person is always an option
Talk to a person is always there, and the offer gets stronger after 6 replies, or the number you set. Your team can take over at any time.
Test before it goes live
Test a question, keep saved tests and check the Needs review list.
Your tone and rules
Set the tone, the language and your instructions. When nothing matches, it says it doesn’t know and offers a person.
Privacy
Mask emails, phone numbers and card numbers in shoppers’ messages before they reach the AI. A verified customer’s name and last 5 orders do go to the AI by default.
How AI chats are counted
AI use is easy to work out, and it can’t run away from you.
| What happens | How it counts |
|---|---|
| The AI answers a chat, 1 to 10 replies | 1 AI chat |
| Each further block of 10 AI replies | 1 more AI chat |
| Suggest a reply for your team | A tenth of an AI chat |
| Anything on your own AI key | Not counted |
| Knowledge indexing and tests | Not counted |
| You reach your spending limit | The AI pauses, and chats go to your team or a message form |
Everything for the people answering
Inside your Shopify admin, or in its own window with sound and desktop notifications.
Team tools
Suggest a reply, saved replies with !, docs with ? and private notes with /note.
Routing
A person if one is online, else the AI, else a message. Round robin or least busy.
Office hours
Set your hours, and what happens outside them.
Live visitors
See who is on your store, following your cookie banner and privacy setting.
Contacts
One record for each person, with possible duplicates to merge.
Purchases
A signed-in or verified customer’s recent orders, in the sidebar.
Your widget
Your colors and texts, pre-chat questions and proactive messages.
Ratings
Ask shoppers to rate each chat.
Notifications
Sound and desktop notifications while the window is open.
Tickets on the same inbox
Help Desk is a plan, not a separate app. Move up to Ultimate + Help Desk when chat isn’t enough.
Tickets
Numbers with your prefix, statuses, priorities, types and teams.
SLAs and macros
SLAs, merge, macros, auto-close and ratings.
Linked records
Link the customer’s order, or a booking with Rentals & Bookings.
A ticket form
Add the block in the theme editor, or link to your ticket page.
My tickets
Customers follow their tickets in new customer accounts, once you add the page to your menu, or with an emailed code.
AI on tickets
Drafts and summaries when you click.
For any store with questions to answer
It works on any Shopify theme, and the widget needs no theme edits.
Small teams
The AI covers the hours when nobody is online.
ProStores with a big catalog
Answers from your products and pages.
KnowledgeBusy support teams
Routing, saved replies and 5 team members, with extra ones at $3.50 a month each.
UltimateStores that need tickets
SLAs and macros on top of chat.
Help DeskStores with their own AI account
Use your own key, and it isn’t counted.
Pro and upRentals
With Rentals & Bookings, the AI can check dates and prices.
With RentalsOn its own, or with our rental app
The app needs no other app. If SI Rentals & Bookings is on the same store, the AI can check availability and prices.
What Rentals adds
OptionalIt is on by default, and you can turn it off. The setting only shows when Rentals is on the store.
- The AI searches your rentals
- It checks free dates
- It gives the price for those dates
- It gives the shopper a booking link
What’s included
- Works on any Shopify theme, with or without a rental app
- A chat widget on your store, switched on as a theme app embed with no theme edits
- Your own colors, position, greeting and texts on the widget
- Questions before the chat: name, email and what it is about
- Proactive messages by page, time on the page, returning visit, cart value and device
- Visitors rate the chat when it is resolved
- Routing rules that send a chat to a person, a group, the AI or email
- Chats shared round robin or to whoever is least busy
- Office hours for your store
- An inbox inside your Shopify admin, or in its own window
- Saved replies, private notes and docs search while you reply
- Suggest a reply: an AI draft from your content, for you to edit
- Sound and browser notifications while the app is open
- Live visitors, following your cookie banner and privacy setting
- Contacts, with possible duplicates to merge
- A signed-in or verified customer's recent Shopify orders next to the chat
- A team page for who answers chats and who changes settings
- Unread replies go out by email Pro plan and up
- An AI Chatbot that stays off until you switch it on, and is labelled as AI
- The AI answers from your products, pages, policies, blog posts, collections and FAQ entries
- AI answers show links to their sources
- Add your own answers, single web pages, and DOCX, TXT, MD or CSV files
- Add whole websites for the AI to read Pro plan and up
- Test a question, and save tests to run again
- Set the AI's tone, reply language and extra instructions
- Choose how long the AI waits before it steps in
- Visitors can ask for a person, and your team gets a summary of the chat
- Take over from the AI, and hand the chat back when you are done
- Emails, phone numbers and card numbers in shoppers' messages are masked before the AI sees them
- Use your own AI key, which isn't counted as AI chats Pro plan and up
- With Rentals & Bookings on the store, the AI checks free dates and prices and gives a booking link
- Tickets with statuses, priority, type and teams Ultimate + Help Desk plan
- SLA timers, macros, merge and auto-close Ultimate + Help Desk plan
- Make a ticket from a chat, from the ticket form, or by hand Ultimate + Help Desk plan
- A ticket form block for your theme Ultimate + Help Desk plan
- A My tickets page for your customers, on new customer accounts Ultimate + Help Desk plan
- Link the customer's order, or a booking with Rentals & Bookings Ultimate + Help Desk plan
- Ticket reports with CSV export Ultimate + Help Desk plan
Questions about SI Live Chat & AI Chatbot
When can I install it?
Soon, but we don’t have a date to share yet. The app is built and goes to the Shopify App Store for review before it is listed.
Is Help Desk a separate app?
No. It is the Ultimate + Help Desk plan in the same app, at $29.99 a month.
Do I need Rentals & Bookings?
No. With it, the AI can also check dates and prices.
What counts as an AI chat?
A conversation where the AI answered at least once on our key. Each further block of 10 AI replies counts as one more.
What happens when I run out of AI chats?
Paid monthly plans pay 5 cents each up to your spending limit, $20 every 30 days by default. Yearly plans and trials can buy packs of 100 for $5. On Free, the AI pauses until the 1st. When the AI pauses, chats go to your team or to a message form.
I pay yearly. Can I buy more?
Yes. Packs of 100 AI chats cost $5 and last 12 months.
Can I use my own AI key?
Yes, on Pro and up. It isn’t counted as AI chats. Your own monthly AI budget still applies.
Does the AI always answer?
No. It is off until you switch it on, and it follows the routing you set.
What does Free include?
50 chats and 3 AI chats a month, 1 team member and 30 days of history. On Free, a team reply reaches the shopper only in the chat.
What happens past Free’s 50 chats?
After a small allowance, a leave-a-message form shows until the 1st. Open chats carry on.
What happens to tickets if I downgrade?
They go read-only, and a downgrade deletes nothing. On Free, tickets idle for 30 days are hidden until you upgrade.
Do I need to edit my theme?
No. The widget is an app embed you turn on from the checklist.
Works alongside our other apps
Each app stands on its own, so a store adds only what it needs.
Be there when they ask
One widget, your own knowledge, and an inbox your team shares with the AI.