What happens if a subscription renewal payment fails?

The renewal is retried automatically the following day. After three failed attempts the subscription is put on hold rather than quietly lapsing, so it surfaces for you to follow up instead of disappearing.

The customer is emailed each time a payment fails, and can change the card that future renewals will charge from their My Account area. Renewals are charged off-session against the card already on file, through Stripe, Braintree, Authorize.net or PayPal.


Categories: Features, WordPress / WooCommerce

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