Troubleshooting Guide
Aheadworks reward points extension or another extension that calls a Cart observer is not working
Last Updated: February 10, 2023Sometimes extension conflicts can be caused by via an observer conflict on the add to cart observer. You can try this: File: app/code/community/ITwebexperts/Payperrentals/Model/Observer.php /*This part can be needed when the observer is executed twice because of some extension*/ //if (Mage::registry(‘update_executed’)) return; //Mage::register(‘update_executed’, true); uncomment (delete the // ) on these 2 lines so it reads:...
Dates are automatically being added to the start and end dates for pay per rental pricing causing price lookups to fail, why?
Last Updated: February 10, 2023This is due to mysql being in strict mode and not allowing NULL for dates which it does usually when not in strict mode. The solution is to have your server admin disable mysql strict mode. To do so please see this reference page: http://dev.mysql.com/doc/refman/5.6/en/server-sql-mode.html it involves a change to the my.cnf file or the way that...
It is not booking out inventory for orders
Last Updated: February 10, 2023Check your rentals > settings > inventory settings. Make sure that the order that was placed has a status that matches one of the reserve inventory statuses.
I am using a custom template and the rental pricing isn’t showing up
Last Updated: February 10, 2023Use payperrentals/catalog/product/list.phtml for listing products. For example if your homepage uses a product listing go to cms > pages > home then design > customer design and check the xml that is being used. Should look like: <block type=”payperrentals/catalog_product_list” name=”product_list” template=”payperrentals/catalog/product/list.phtml”>
My products are not showing up on searches
Last Updated: February 10, 2023Make sure your index is up to date. It is in admin > system > index management select them all and refresh them. Or just refresh the search index individually.
I have a huge bundle / kit and I can’t save it when I add lots of products to it what is the issue?
Last Updated: February 13, 2023It’s possible that your max_input_vars setting in PHP is not high enough it is default 1000 but we find 10000 is better. On our server it’s already set like that but if you are not hosting with us check your phpinfo to find out.
Paypal Express is giving error 10002 what should I do?
Last Updated: February 13, 2023Make sure you have entered your API credentials properly you need to get live paypal credentials in live mode or sandbox credentials in sandbox mode. If you get this error DELETE your api in paypal.com and re-generate it. Then put it in Magento and clear your cache and try again.
When I try and add products to a bundle they don’t show up
Last Updated: February 13, 2023Make sure the products if they have custom options are set to “not required” or else it is not possible to add the product to a bundle.
Why aren’t any payment methods shown when trying to buy a rental membership?
Last Updated: February 13, 2023Rental memberships currently only support paypal express and authorize.net CIM for checkout. Make sure you have one of those checkout options enabled. If under system > config > payment methods authorize.net cim is not available please tell us and we’ll upload the payment module.
