Available from Magento Rental 1.2.219.
Customers can move a booking to another departure themselves, and the shop can ask for a review after the tour.
The customer moves a booking #
In My Account, open the order. Under each ticket there is Move to another departure. It lists the same tour’s departures in the next 60 days that:
- are open,
- have enough seats for the booking, and
- have the same price per seat.
Each is shown with its seats left, such as “2027-05-03 10:00 (5 seats left)”.
The customer can move until the booked departure’s online cut-off. After that, once it has started, or when it is cancelled, the customer sees “This booking can no longer be moved online. Please contact us.” Private bookings are moved by the shop.
A move keeps the price and the number of seats. The reservation, the guests and the ticket follow the new departure, availability is refreshed, and the order gets a note. The date written on the order line is not rewritten.
Ask for a review #
The review request is the After rental follow-up reminder. It is off by default: turn it on under Rental > Emails, where you also set When to send the after-rental follow-up.
Its email has a Leave a review link:
- the Review address you set under Rental > Emails, or
- the first product’s page, at its reviews, if you set none.
A booking on a departure is skipped when none of its guests was checked in, so no-shows do not get a review request. Other rentals are sent as before.
