Tours add five emails: four about departures, and a review request sent after the tour. From Rentals & Bookings 1.0.84 there is also a pickup reminder.
The departure emails #
Find them in WooCommerce › Settings › Emails. Each can be turned off and has its own subject, heading and additional content.
| Sent to | When | |
|---|---|---|
| Departure cancelled | The guests | You cancel a departure with The guests (email) ticked. It gives the reason and the refund, or the Choose a new departure link and the date by which they must choose. |
| Departure time changed | The guests | You change a departure’s time. One email per order. |
| Departure guaranteed | The guests | A departure with a minimum has enough guests, or you clicked Run anyway. Only when the product’s Email guests when it is guaranteed is on. |
| Departure below its minimum | The shop | 24 hours before a departure’s deadline and at it, while it has fewer guests than its minimum. Its Recipient(s) are your new-order recipients unless you set your own. |
| Review request | The guests | After the booking ends (set up below). |
The guests’ order emails also carry their tickets (see Manifest, check-in and QR tickets).
The pickup reminder #
Available from Rentals & Bookings 1.0.84.
Guests on a tour with pickup points get a reminder with their booked point, its address, a map link and the current pickup time. If you changed the pickup time, they get the new one.
- When: 18:00 (store time) on the day before the pickup, until you change it. For a pickup the day before the departure, the reminder follows the fixed pickup time.
- Change or turn off the timing: Rentals > Settings > Emails, find Pickup reminder. Delete every timing row to keep it off. The email also has its own switch in WooCommerce > Settings > Emails (Tour pickup reminder), with its subject, heading and body.
- Who: not sent for bookings that are cancelled, already checked in, moved away, or set to Meet at the start.
The reminder checks the live booking just before it goes out, so a guest who changed their pickup gets the current one, and no guest gets it twice.
The review request #
The review request asks guests how it was, with a link to leave a review. It is off until you add a timing.
- Open Rentals › Settings › Emails and find Review request.
- Add a row: for example Time after the booking ended 1, Unit Days, and optionally Send at (time of day) 10:00. The row turns it on.
- Optional: a Review address, such as your Google review link.
{review_link}in the email sends guests there. Empty: the product’s own reviews. - Below it, change the email’s Subject (“How was it?”), Email heading (“Thank you for coming”) and Email body if you like.
- Click Save.
Only guests who came are asked: a tour booking is asked once it was checked in, and a rental once it was handed over. No-shows never get it. It works for any rental, not just tours.
